Sikandar The refurbished and

Sikandar

The refurbished and used players have been previously registered to the previous owner so when it comes to the new owner me trying to set it all up, expect at least 3 hours on the phone to numerous tiers of technical support with Sony. The experience really did put me off their products and i m pretty sure that i won t buy another Sony product because of their sohddy technical support system. Here is the story i wrote on the customer support survey after getting off the phone with them. I got transferred to 5 people over the course of 3 hours, nobody had an answer or the technical capabilities to remedy my situation. Finally after 3 hours i got to the highest tier of support, good companies train all their employees well, not just the higher tier ones. I will never buy another Sony product. Conclusion, Good product if you buy it new need to be very tech savvy to set it up I wanted a blu-ray player that could stream netflix, that was my only requirement. I hard wired this one to my router and after a simple update I was streaming netflix, it works great. The blu-ray player part works well, controls are intuitive, so it does not eject from remote, who cares! I read all the negative reviews about this player. I bought this on Ebay on December 2009Almost new and did the firmware update via Ethernet. Wallah. everything works perfectly Blue ray quality is perfect Streaming is realy great. Anyone who is complaining about streaming quality. they need to test their bandwidth and if anyone is using wireless and having streaming quality issues, please do use ethernet cable instad of wireless. all the streaming sites works flawlessly. Only thing that Sony missed was the eject button on remote and DVD tray type. but I don t care about eject upscaling on some DVD s might be not upto par but those only only on certain movies only. so for the most part, this is a real nice BD player that works real nice for online streaming The product really is quite good. I had a problem getting Youtube to work. It was flaky would not load and tried connecting forever. The problem was with my wireless router. The distance from the router to the wireless bridge was too great for my old G band. I got an N band to increase range and it worked fine. If you think you have this problem take your cable modem and router to your player and hard wire it into a port on the router. Some observations with youtube: If playing a clip catches up to the incoming stream it hangs forever without re-buffering. It may get confused with out of sequence or missing packets and does not seem to know how to recover. Going to Sony support is a nightmare, figure it out yourself. They only know the playbook and can t think out of the box. If you have DVD s you ll really notice the upscaling. It is not quite HD but very very good. Netflix is very acceptable also even HD but documentation on how to get it going is confusing. It took only 30 minutes from opening the box to watching a streamed Netflix movie. The set-up process was straight forward although instructions might be challenging for those with limited tech skills. I think Sony needs to do a better job with their instruction manual. I don t know who writes these things but most of them are terrible. I run my Sony Blue-ray Disk Player through a Samsung LCD TV. Streamed video off the net is pretty good although there are occasional hang-ups usually at the exact wrong time.